Introduction

Welcome to our website! At da.care, we are committed to protecting your privacy and ensuring that your personal information is handled safely and securely. This privacy policy explains how we collect, use, and protect your data when you visit our website or purchase our probiotic supplements.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Unless otherwise defined hereinafter in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.da.care.

“Cookies” are pieces of data stored on a User’s device which may include an anonymous unique identifier.

“Data Controller” means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

“Data Processor” (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. For the purpose of this Privacy Policy, the third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, shipping and delivery, and marketing assistance are a Data Processor of your data.

“Data Subject” is any living individual who is the subject of Personal Data.

“Personal Data” means data about a living individual who can be identified from those data (or in conjunction with other information either in our possession or likely to come into our possession). Personal data can thus be names, addresses, e-mail addresses, personal identification numbers, IP addresses, and so on.

“Usage Data” is data collected automatically or generated by the use of the Service.

“User” is the individual using our Service. The User corresponds to the Data Subject.

Information We Collect

We collect different types of information for various purposes to provide and improve our Service to you when you are an User of our service.

Personal Data:

When you register at our website or place an order or sign up for our newsletter, we collect personal information such as your name, email address, phone number, shipping address, and payment details. Personally identifiable information may also be collected as part of the e-commerce browsing experience for providing you with the best services. Collection of this data is part of the Legitimate Interest of Data Subjects in accordance with the UK GDPR.

Website Usage Data:

We automatically collect information about your visit to our website, including your IP address, browser type, browser version, pages visited, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This helps us improve our website and tailor our content to your preferences.

Tracking Cookies Data: Cookies and similar tracking technologies may be used to track the activity on our Service and hold certain information. There are different categories of cookies such as strictly necessary cookies, which are essential to enable you to browse around our website and use their features; performance cookies, which collect information about how you use our website and functionality cookies, which allow our websites to remember choices you make while browsing. You can refuse cookies from your browser. However, if you do not accept cookies, some portions of our Service may remain unavailable.

How We Use Your Information

Customer Profile Creation: When you register a customer account with us, we collect and use your name, e-mail address, postal address and telephone number.

Order Processing: We use your Personal Data to process orders and/or begin a subscription, process payments, deliver products, notify any change about our service, and provide customer support. We may share your Personal Data with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, shipping and delivery, and marketing assistance.

Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt out at any time.

Improving User Experience: We analyze website Usage Data to enhance our website’s functionality and user experience. To provide you a better user experience we use the data about your user behaviour such as your purchasing history with us (the products you purchased, quantity, frequency of ordering, the price and the date) to evaluate, develop and identify your usage pattern, detect, prevent, investigate and address technical issues, fraud and security monitoring; and develop and improve our business processes.

Legal Basis for Processing

We process your Personal Data based on the following legal grounds:

1. Contractual Necessity: To fulfil our contractual obligations when you make a purchase. Keeping records of certain financial information is also required under applicable accounting regulations.
2. Consent: For marketing communications, we rely on your consent. Market communications are supported by our legitimate interest in providing you with information about our operations.

Data Retention

We retain your Personal Data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. To comply with applicable accounting regulations, we keep information for 7 years beyond the current accounting year.

Disclosure of Data

We may disclose your Personal Data in good faith belief that such disclosure is necessary to:

• comply with a legal obligation;
• protect and defend the rights or property of Da.Care SA;
• prevent or investigate possible wrongdoing in connection with the Service;
• protect the personal safety of Users of the Service or the public;
• protect against legal liability.

Your Rights

You have the right to:

• Access your personal information.

• Request to obtain a copy of your Personal Data in a commonly used electronic format.
• Correct any inaccuracies.
• Object to processing based on legitimate interests.
• Withdraw consent for marketing communications.

da.care aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You can update your Personal Data directly within your account settings. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish any part of your Personal Data to be removed from our systems, please contact us. Please note that we will ask you to verify your identity before responding to such requests.

Security Measures

We take appropriate security measures to protect your data from unauthorized access, alteration, or disclosure, however, remember that no method of transmission over the Internet, or method of electronic storage is always completely secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

As a common safety concern, please be assured that once a transaction is complete, your credit card details will not be stored on our database.

Third-Party Services

We may use third-party services (e.g., payment processors, shipping agents etc.) that have their own privacy policies. Please review their terms before using their services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and via email.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about our privacy practice, please contact us at [email protected].